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Terms & Conditions

By making a booking for a stay at Sekeping Serendah you agree to be bound by the following terms and conditions. Please read them carefully before you proceed with your booking.

CANCELLATION POLICY

  1. All cancellation requests must be made via EMAIL (serendah@sekeping.com).
  2. A penalty equal to 20% of your total booking rates will be charged for all requests made in more than 14 days prior to check-in date (additional 6% for payment using Paypal or credit card plus any charges for international transfer).
  3. A penalty equal to 50% of your total booking rates will be charged for all requests made in less than 14 days prior to check-in date.
  4. No refund of down payment for cancellation request made in less than 14 days prior to check-in date.

CHANGE OF DATE POLICY

  1. All change of date requests must be made via EMAIL (serendah@sekeping.com).
  2. A penalty equal to 20% of your total booking rates will be charged for all requests made in more than 14 days prior to check-in date.
  3. A penalty equal to 50% of your total booking rates will be charged for all requests made in less than 14 days prior to check-in date.
  4. All change of date requests are subject to availability.

LIMITATION OF LIABILITY

  1. Sekeping Serendah do not accept any liability for failure to provide the service contracted or any of them due to circumstances beyond our control.
  2. Sekeping Serendah is not in a position to guarantee Guest’s safety against events including but not limited to accidents, personal injury, death, acts or defaults caused by third parties, acts of God, flood, theft or even acts of negligence. All activities have inherent risks to health and safety and Sekeping Serendah will not be responsible for any eventualities related to any activities or services booked through this website.
  3. All vehicles are parked at owners’ risk. Sekeping Serendah will not be responsible for theft or damage of the vehicle or any of its contents.
  4. Sekeping Serendah will not be responsible for loss or damage of property left in Guest’s room and/or the Sekeping Serendah property during Guest’s stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.

PRIVACY POLICY

I consent to the collection, use and processing of my personal data for the purpose of processing and managing my booking, in accordance with the Privacy Policy.

PET POLICY

Yes – we are pet-friendly!

We’re happy to welcome your pets. Please take note of the pet policy that applies at the property.

  1. Maximum 2 Pets Per Unit: A maximum of 2 pets is allowed per unit across all chalets.
    • Mud Shed Exception: NO pets are allowed in the Mud Shed unless both units are booked by the same guest.
    • Strict Enforcement: Guests who exceed the 2-pet limit without prior written approval will be denied entry to the property or charged a penalty of RM100-RM200 per additional pet, per night.
  2. Property Restrictions: Pets are strictly NOT allowed in the swimming pool or on the beds. Guests must immediately pick up and properly dispose of all pet waste.
  3. Pet Feeding: DO NOT use the retreat’s kitchenware or dining sets to feed your pets. Guests must bring their own pet feeding bowls and utensils.
  4. Supervision & Noise Control: Pets must be supervised at all times and must not be left unattended in the rooms or anywhere around the retreat. Excessive noise, including continuous barking, must be controlled immediately out of consideration for other guests.
  5. Pet Liability: Sekeping Serendah will not be responsible for any injury, illness, accident, loss, or death involving your pets during your stay.

Please adhere strictly to these policies to ensure a smooth check-in and an enjoyable stay for everyone.