Frequently Asked Questions
The following are some of the frequently asked questions about our retreat. If you have any other questions or concerns, please do not hesitate to contact us.
What is the earliest check-in time?
Check-in time is 3pm.
Any additional charges for children accompanying parents?
Children ages 0-4 years may stay for free, sharing the bed with a parent, but we charge full rate for children ages 5 years and above.
Can I leave my luggage in the house after I check out?
Yes, you can leave your luggage with our caretaker after you check out, until the end of the day.
Is there a curfew?
No, there is no curfew. Please contact us if your check-in time is later than after 10pm.
Can I recce the room / house before booking?
Yes, please make an appointment for the recce.
What kitchen utensils does the kitchen have?
The kitchen is equipped with cookware for cooking instant noodles and making packet coffee only.
Can we check in to the house after midnight?
Check-in time is only until 10pm. Please indicate in your reservation form your arrival time.
Can we have BBQ, throw a party, or play music?
No. We're in a residential area and noise complaints are our top concern, so BBQs, parties, amplified music, and fireworks/confetti-type items aren't allowed, and quiet hours start at 11pm. See our House Rules for the full list.
Is alcohol allowed?
Yes, in moderation.
Is this place wheelchair friendly? Do you provide baby cot?
We do not have wheelchair facilities. No, we do not provide baby cot.
Can I take photos or videos?
If you're planning an organized shoot, personal or commercial (portraits, pre/post-wedding, product or commercial shoots, etc.), that's booked separately as a Photo & Video Shoot — please WhatsApp us to arrange it.
Any special discount for government servants?
No.
What are the facilities available in the rooms?
The complete description of the guest house and its room facilities is available at our website.
Any snakes, mosquito / insects or precaution that we should be aware of, as we might bring kids along?
So far, we have not had any animal-related accidents. As a measure to protect you from mosquito bites, we provide mosquito nets for every bed and also mosquito coils.
Can we have more than the limit number of people staying in the respective rooms?
Sorry, we are unable to allow that.
Can we change or cancel the booking after confirmation?
Yes, policies as per below:
Cancellation policy:
Booking cancellation request/notification via email MUST be made at least fourteen (14) full days before the scheduled check-in date, with 20% of the total rate of your booking as cancellation fees applied (+6% for payment via PayPal/credit card. Transfer charges applied for international transfer). No refund will be made for booking cancellation request/notification less than fourteen (14) full days before the scheduled check-in date.
Change of date policy:
Change of date request/notification via email made at least fourteen (14) full days before the scheduled check-in date: 20% of the total rate of your booking as administrative fees applied.
Change of date request/notification via email made less than fourteen (14) full days before the scheduled check-in date: 50% of the total rate of your booking as administrative fees applied.
Change of date is subject to availability.
Is a deposit required?
A refundable RM500 deposit applies to Meeting Space, Whole House, Photo & Video Shoot, and Event bookings only. It's forfeited for any breach of house rules or damage to the property. A lost key is a separate RM50 fine, deducted from the deposit.
What are the Sekeping Jugra Terms and Conditions?
By making a booking for a stay at Sekeping Jugra you agree to be bound by the following Terms and Conditions. Please read them carefully before you proceed with your booking.