Sekeping Serendah

BY MAKING A BOOKING FOR A STAY AT SEKEPING SERENDAH YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE YOU PROCEED WITH YOUR BOOKING.

CANCELLATION POLICY

Booking cancellation request/notification via email MUST be made at least fourteen (14) full days before the scheduled check-in date, with 20% of the total rate of your booking as cancellation fees applied (+6% for payment via paypal/credit card. Transfer charges applied for international transfer). No refund will be made for Booking cancellation request/notification less than fourteen (14) full days before the scheduled check-in date.

CHANGE OF DATE POLICY

Change of date request/notification via email made at least fourteen (14) full days before the scheduled check-in date: 20% of the total rate of your booking as administrative fees applied Change of date request/notification via email made less than fourteen (14) full days before the scheduled check-in date: 50% of the total rate of your booking as administrative fees applied. Change of date is subjected to availability

LIABILITY

Sekeping Serendah do not accept any liability for failure to provide the service contracted or any of them due to circumstances beyond our control.

Sekeping Serendah is not in a position to guarantee Guest’s safety against events including but not limited to accidents, personal injury, death, acts or defaults caused by third parties, acts of God, flood, theft or even acts of negligence. All activities have inherent risks to health and safety and Sekeping Serendah will not be responsible for any eventualities related to any activities or services booked through this website.

All vehicles are parked at owners’ risk. Sekeping Serendah will not be responsible for theft or damage of the vehicle or any of its contents.

Sekeping Serendah will not be responsible for loss or damage of property left in Guest’s room and/or the Sekeping Serendah property during Guest’s stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.

PET POLICY

Maximum 2 pets are allowed per shed.

Pets are not allowed in the swimming pool and on the beds. Please pick up after your pet.

We require pets to be under supervision at all times and not to be left unattended in the shed. Any disturbances such as barking must be curtailed to ensure other guests' comfort.

Sekeping Serendah will not be responsible for any mishap, injury, accident, death, etc. of your pets in the retreat.